Enabling knowledge workers to create, update, search, and share with less hassle.
Role
Moderator, Observer
Team
3-member team
Duration
2 months (2022)
Tools
Parsec Remote desktop, Microsoft Forms
Overview
M-Files is a metadata-driven document management platform that enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. The project aim was to evaluate how usable and intuitive features of the updated M-Files desktop client is such as navigation, search, resource creation and modification, and sharing.
Solution
We conducted a usability evaluation of the M-Files desktop platform focusing on key features such as file creation and editing, searching, and sharing. 7 usability issues were identified affecting new users' navigation experience using the system.
Process
Plan
Facilitate
Walk participants through process
Observe participants
Identify issues
Interview participants
Analyse
Analyse task results
Thematic analysis of interviews/think-aloud comments
Analyse post-test questionnaire
Deliverables
7 usability issues were identified:
Document class creation process is complex for non-tech and novice users
New document creation process for non-default file types (.html, .js) should be clear
Document check-in/check-out function should not have countdown timer, and process simplified to support novice users.
Advanced Search function and indexing needs to be improved and simplified
Error handling and messages should be improved for non-tech users
Quick access to deleted files is not available by default
Navigation UI needs to be consistent across views
Test session overview
Remote Usability testing (done using Parsec Remote desktop)
1:1 Session (with 3 observers)
Post-test questionnaire -System Usability Scale (SUS)
Light help provided to participants
60+ mins test/participant
